Unisound · Intelligent Customer Service Platform
AI-powered end-to-end customer service, making every interaction smarter, more efficient and more valuable
Key Challenges Facing Enterprise Customer Service
Siloed channels lead to fragmented customer experience
Customer data is siloed across hotline, web, APP and other channels, causing disjointed experiences and reduced satisfaction
Escalating labor costs and inefficient input-output
Heavy consultation workload and repeated questions occupy agents with trivial requests. Costly manpower expansion cannot reconcile service efficiency and operational expenditure through recruitment alone
Unmanageable service quality and uncontrolled risks
Conventional manual QA suffers from low sampling coverage and delayed feedback, unable to detect service issues in real time. Poor enforcement of scripts and compliance leads to uneven service quality
Service data assets fail to deliver value
Authentic user needs captured in service chats are fragmented for consolidated analysis, preventing customer feedback from guiding product optimization and business operations
Product Architecture Diagram
Full-stack technology base for integrated omnichannel intelligent customer service
Core Product Portfolio
Omnichannel, End-to-End, Full-Scenario – One-Stop Intelligent Customer Service Capability Matrix
Hotline Customer Service
Intelligent voice navigation, flexible transfer and complete call recording eliminate voice service barriers for efficient and accurate handling of every incoming call
Online Customer Service
Aggregated online multi-channels. One workspace integrates WeChat, web, APP and other endpoints for zero missed queries, instant responses and uninterrupted customer experience
Audio & Video Customer Service
HD video calling and screen collaboration across terminals empower one-click remote support, delivering visible and fast processing for complex services
SMS Center
Targeted SMS gateway for notifications, callbacks, verification and marketing. It fills service coverage gaps and enables traceable message delivery
Ticketing Center
Cross-department workflow coordination, overdue alerts and complete audit trails support closed-loop problem handling. Progress is traceable with clear individual accountability
Quality Management
AI-powered full-volume automated QA replaces manual sampling with complete coverage. Real-time violation alerts and one-click compliance reporting ensure reliable service quality
AI Customer Service
24/7 voice and text support powered by LLM semantic understanding handles most frequent inquiries autonomously, liberating human agents
Training Center
One-stop agent empowerment: AI-authored quizzes, intelligent coaching and personalized growth paths from onboarding to advanced training for fast development of professional service teams
Core Platform Advantages
Data-driven, intelligence-enabled, efficiency-focused and continuously evolving — building sustainable intelligent customer service competitiveness
Unified Data for a 360° Customer View
Full collection of cross-channel hotline, chat, ticket and behavioral data eliminates data silos and enables one-file-per-customer holistic profiles, supporting precise insights and efficient decisions
AI-Powered Assistance for Greater Agent Efficiency
Built-in workspace intelligence such as Q&A aid, real-time script suggestions, emotion recognition and one-click AI ticketing helps agents progress from newcomers to seasoned professionals
Reduce Costs and Optimize Workforce Allocations
24/7 AI bots handle routine frequent inquiries autonomously, allowing human agents to prioritize complex high-value work and optimize staffing structure over time
Continuous Evolution with a Closed-Loop Service Optimization System
AI service metrics feed knowledge base and model training; session reviews boost agent growth for continuously improving and more precise service capabilities
Customer Success Stories
A well-known rail transit group
Powered by state-of-the-art AI, it delivers an end-to-end intelligent service system for hotline, online, ticket and 12345 scenarioses, enabling government ticket automation, AI QA and data-driven decision support
A well-known metro group
The intelligent customer service platform spans hotline, online, work orders and more, enabling digital service processes and full AI QA to steadily lift service satisfaction
Lichi Medical
Custom online support solution for dental practices. It manages end-to-end e-commerce inquiries and realizes intelligent patient service
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